10-25-2010 02:12 PM - edited 03-19-2019 01:48 AM
After installing Click to call 8.0, everytime Word 2007 is closed the prompt comes up asking to save Normal.dotm. This can be turned off in Word Options but management would it to be turned on in case there is a change. Once Click to Call is removed, the users are no longer prompted to save. The systems are running Office 2007 and are on Vista and Windows 7.
Has anyone else come across this and does anyone have a fix?
Thanks
10-29-2010 03:20 PM
Verify following settings In Word options->Active Application Add-ins -> CiscoClickToCall.Connect and clicktocall.dot active
In registry : CiscoClickToCall.Connect LoadBehavior set to 3
If all of above characteristics are met Word Normal template could be corrupted, to recover try:
remove Normal.dotm in the C:\Documents and Settings\user_name\Application Data\Microsoft\Templates folder
Restart Word, Normal.dot/Normal.dotm should be recreated automatically.
Thanks,
Tijana
11-02-2010 08:14 AM
Thank you for the suggestions. The Word options and Registry settings were correct. I tried creating a new normal.dotm and am still having the same issue.
03-08-2012 09:01 AM
Hello Jamie, I have the same issue in my company as you discribe in your post, the only difference is that we are using the Cisco CuciLync plugin. I opened today a post at this Cisco support forum. Please see my post: https://supportforums.cisco.com/thread/2136621?tstart=0 Question: Did you solve the issue, if yes, how? Or is it still an open issue for you? Best regards, Marc Hoffmann
07-12-2013 03:33 PM
Hi, did any of you solve this issue? I'm having exactly the same problem for any custom template in Word. We'd rather not disable the Communicator add-in to Office...
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