Click To Call - Destination cannot be reached error
Trying to troubleshoot what appears to be an Application Dial Rule problem when using the Click To Call widget. Currently, can only dial internal extensions without issue. Getting "Destination cannot be reached error" with all outbound calls. I can see the phone attempt to process the call, but only appears to quickly go off/on hook. Would like to know which trace files from Call Mgr I can use to accurately pinpoint this issue. So far, I've tried using the CTI, CCM, Webdialer, and CCMCIP traces with Triple Combo to parse. Not having much luck at this point. As a second note, I was able to get this partially working on a non-domain PC with Proxy disabled in Internet Explorer. Not totally sure if it is necessary to allow internal CCM IP and port via firewall.
UCCM version = 18.104.22.16800
Click To Call version = 22.214.171.124
Sample Application Dial Rule Settings
- Number of Digits = 10
- Total Digits to be Removed = 0
- Prefix with Pattern = 9
For test calls, I'm only sending 7 digits for local call and want the App Dial Rule to prefix the 9 for outside call. Any help, greatly appreciated.
Re: Click To Call - Destination cannot be reached error
Just wanted to update this by saying that I have yet to resolve this issue, but plan to upgrade UCCM from ver 7 to ver 8 near end of this coming Aug. Therefore, I'm closing this thread. After conferring with TAC, it was their recommendation that I reboot the Subscriber server that is having the WebDialer issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...