12-08-2013 03:24 AM - edited 03-19-2019 07:37 AM
Hi Experts,
we have this issue with click to call plugging from outlook 2010.
when there is a mail from a non corporate user ( a person who is not in AD) in the inbox, and we try to make a call to that person, click to call plugging does not allow to make a call from the outlook. Even though this contact is present in the outlook contacts.
But for corporate users ( who are in AD) there are no issues.
Is this a limitation of click to call or a configuration error ?
Regards
Bejoy Thomas
12-16-2013 07:06 PM
The problem is you don't even know his number if the user is not within your corporate.
12-17-2013 01:25 PM
Hi Shangxin,
If you go throught my question again, I mentioned the contact detail for this person is present in the Outlook contacts.
That is I have saves this person's phone number in my outlook contacts.
Please let know if you have a solution for this issue.
Regards
Bejoy Thomas
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