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New Member

Click to call plugin from outlook 2010 not dialing contacts which are not pulled from AD

Hi Experts,

we have this issue with click to call plugging from outlook 2010.

when there is a mail from a non corporate user ( a person who is not in AD) in the inbox, and we try to make a call to that person, click to call plugging does not allow to make a call from the outlook. Even though this contact is present in the outlook contacts.

But for corporate users ( who are in AD) there are no issues.

Is this a limitation of click to call or a configuration error ?

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Regards

Bejoy Thomas

2 REPLIES
Cisco Employee

Click to call plugin from outlook 2010 not dialing contacts whic

The problem is you don't even know his number if the user is not within your corporate. 

New Member

Click to call plugin from outlook 2010 not dialing contacts whic

Hi Shangxin,

If you go throught my question again, I mentioned the contact detail for this person is present in the Outlook contacts.

That is I have saves this person's phone number in my outlook contacts.

Please let know if you have a solution for this issue.

Regards

Bejoy Thomas

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