Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

Click to Call with application dial rules

I have installed Click to Call and I'm able to highlight a number in word or IE and dial it from my phone, but I have to edit the number to prefix it with a 9 or 91. I have two rules set up in Application Dial Rules to prefix 10 digit numbers with 91 and 7 digit numbers with 9, but it doesn't appear to be working. Does anyone know if Application Dial Rules work with Click to Call? I am running ccm 6.1 and Click to Call 7.0

Thanks,

Mark

2 REPLIES
Bronze

Re: Click to Call with application dial rules

I figured it out. Apparently, Click to Call uses Soap requests. On Callmanager, I enabled the Service Parameter "Apply Application Dial Rules on SOAP Dial Request" to True and restarted the webdialer service to get it to work.

New Member

Click to Call with application dial rules

Thanks, I was trying to figure out why my dial rules were not being applied.

1111
Views
20
Helpful
2
Replies