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New Member

Click to Dial from Outlook

Im looking to click to dial from Outlook. I take it i need some sort of Cisco CTI. Can I do this without using the Unified Call Connector software?

13 REPLIES
New Member

Re: Click to Dial from Outlook

Ok, I have the Cisco TSP installed and working. I can dial internal extensions great. But, as expected, im running into difficulties dialling out.

Obviously my issue is that my contacts all dont have 9 at the start of them, but when I try to dial out, it fails.

How do you guys normally get around this

Silver

Re: Click to Dial from Outlook

This has probaly been asked before. I have vista on my client and want to set up dial from outlook.

Last time I tried the Cisco TSP did not work.

Is thre on that will now for vista?

CCM 413

Outlook 2007

VIP Super Bronze

Re: Click to Dial from Outlook

Vista support was first introduced in UCM 6.1(2). You will need to upgrade.

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New Member

Re: Click to Dial from Outlook

Hi Randy,

Here is an application that will work for 4.x, both Free and Paid versions available.

http://www.activeobjects.com/solutions/dialer/default.aspx

Good Luck,

Peter

VIP Super Bronze

Re: Click to Dial from Outlook

Take a look in your Phone and Modem properties in Windows. The dialing location should have options like "To access an outside line for local | long distance calls; dial:" Fill in the fields and you should be good.

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Silver

Re: Click to Dial from Outlook

If this is any help to you I've attached the relevant guide for v4.x?

Hall of Fame Super Silver

Re: Click to Dial from Outlook

Take a look at this new ClickToCall widget from Cisco downloadbale for free. I've tested it and works great for almost all Office applications and browsers.

http://www.cisco.com/en/US/products/ps9829/index.html

HTH,

Chris

Silver

Re: Click to Dial from Outlook

Chris,

Will these work for CCM 4.1.3?

Randy

Hall of Fame Super Silver

Re: Click to Dial from Outlook

Actaully NO, it will only work with CM 6 and 7.

Chris

New Member

Re: Click to Dial from Outlook

Can Click-to-Call be configured to add a 9 to numbers on webpages when it doesn't have the +44?

Rich

Re: Click to Dial from Outlook

I think that would be an application dialing rule. For example, if you were using the click to call widget and the phone number was 14085551212, the application dialing rule you define could add 9 to it. Then your RP will work for outbound pstn.

New Member

Re: Click to Dial from Outlook

Hi,

I've tried setting up a dial rule to add 9 but still getting message "Destination Unreachable" but I can dial it when I use Dial with Edit and add the 9 manually. What would the dial rule need to look like?

eg

01234 567891

Tried Prefix with 9 and Number of digits 11-no joy :(

Rich

New Member

Re: Click to Dial from Outlook

For click-to-dial from MS-Outlook wi

thout a TAPI connection, check out http://www.activeobjects.com/solutions/dialer/dialerDetail.aspx

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