One of our customers has a stalker and they have asked from the telco to send the Calling Line ID for the mobile calls which are normally blocked by the calling person. When these calls are to a Callmanager user, they cannot see the caller ID as expected, but when the call is to contact center, than the agent sees the caller ID on the agent desktop which is legally not accepted. So I made a search and I found the
clid strip pi-restrict
command. Will this command do the trick to remove the caller ID for the agents also while still showing on the voice gateway isdn q931 debugs ?
I'm a bit confused as to which direction you want the CLID to be stripped. Can you clarify? Do you want inbound calls from the PSTN to not show CLID to the IP phone or vise versa?
The clid strip pi-restrict all command under voice service voip will remove the CLID only when the telco sets the presentation bit to restricted. This will also only work in a h.323 or SIP environment.
If the call goes to a normal user IP Phone, the incoming CLID is unknown, which is good.
If the call goes to CVP and ICM and than to the CAD agent desktop, than the agent sees the CLID on the agent desktop in both one line incoming call information at the top and also the Enterprise parameters window in the ANI field, which is bad and legally restricted.
Here is the debug output: (I hope this much is enough)
Sending Complete Bearer Capability i = 0x8090A3 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA1839F Preferred, Channel 31 Date/Time i = 0x0A081A10000C Date (dd-mm-yr) = 10-08-26 Time (hr:mnt:sec) = 16:00:12 Calling Party Number i = 0x21A3, '1234567890' Plan:ISDN, Type:National Called Party Number i = 0xA1, '0987654321' Plan:ISDN, Type:National Aug 26 15:51:16.054: ISDN Se2/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x805D Channel ID i = 0xA9839F Exclusive, Channel 31 Aug 26 15:51:16.082: ISDN Se2/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x805D Progress Ind i = 0x8188 - In-band info or appropriate now
The Voice gateway sends everything to the gatekeeper and gatekeepr sends it to the CCM over the GK controlled trunk. As i said before, if the call is destined to a normal IP Phone, ther is no problem, the CLID is "Unknown". But if the call is destined to an Agent, when the call starts ringin on the CAD, on the incoming call information, the CLID is unknown. But after the call is conncted, Both on the line information and the ANI field, the CLID is shown.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...