Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Client Matter Codes

I understand how outbound calls work with CMCs. Can someone give me an explination on how to put a client matter code on inbound calls? Thank you in advance.

Erik

3 REPLIES
Hall of Fame Super Silver

Re: Client Matter Codes

You cannot, CMC are strictly for outbound as they are only applied to route patterns.

Sorry...

HTH,

Chris

New Member

Re: Client Matter Codes

So the way to add a CMC would be to do like a screen pop or something custom? I know there are programs out there, but they are all quite expensive.

Erik

Cisco Employee

Re: Client Matter Codes

CUCM has no way to do this, even call blocking is done on the H323 GW not on CUCM.

the only ways i can think of doing this are creating custom scripting for the H323 (if using, if MGCP you'll have to switch), the other way would be using UCCX/UCCE but then again, you need to create the custom script

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
326
Views
5
Helpful
3
Replies
CreatePlease login to create content