CM 4.1- How to get report of total calls in a given day?

[mstrz]

Hi, I have CM 4.1. I was tasked with finding out how many calls we get in a given month/week/day. Incoming and outgoing, and as specific as a single extension.

Is this sort of reporting built in to CM, or do I require a 3rd party program? If so, what would you recommend for less than 100 users?

Thanks!

[Roman Rodichev]

The Cisco CallManager Serviceability CDR Analysis and Reporting (CAR) tool generates reports of information for quality of service, traffic, user call volume, billing, and gateways.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrva/sacar1.html

Or you can use 3rd party tools, but CAR should give you enough information for what you need

[Jaime Valencia · Accepted solution]

You can use CAR for those purposes

CDR Analysis and Reporting

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrva/sacar1.html

You can look at the reports that are available in the link.

HTH

java

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