Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CM 4.1 incoming call tagging

Hi everyone,

I've been going through CM features but I couldn't find one that would match my need: we recieve calls from dozens of partners on a daily basis, and it would be neat to know who's calling before we answer the call. So, what I would like to do is adding a tag to a number, which would appear when that particular number is calling. For instance, make 555-9817 appear as "John Smith". Is there any way to make this work? All help is greatly appreciated, thanks in advance!

Peter

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CM 4.1 incoming call tagging

unfortunately the capability is not in CUCM

if this is a call center consider IPCC for the deployment

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
4 REPLIES
Cisco Employee

Re: CM 4.1 incoming call tagging

unfortunately the capability is not in CUCM

if this is a call center consider IPCC for the deployment

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: CM 4.1 incoming call tagging

That's what i was afraid of... thanks for the quick reply!

Peter

New Member

Re: CM 4.1 incoming call tagging

Are you not getting caller id information? IE name display of calling party? You could send this to a translation pattern and change calling party information. Not sure if this might be an option for you?

New Member

Re: CM 4.1 incoming call tagging

hi Chris,

anything that doesn't require further investments is an option for me :)

what exactly shoud i do? can you give me some sort of documentation about this? thank you!

132
Views
0
Helpful
4
Replies
CreatePlease login to create content