CM Administration

[jszapipes]

After importing users with the BAT.xlt tool, the name dialing field is left blank. I must then open every user individually and click save for name dialing to work. There has to be a simpler way. Can anyone assist?

[Rob Huffman]

Hi there,

Can you tell us what vesion of CUCM you are using

Cheers!

Rob

[jszapipes]

I am running version 7.1.3.

[Rob Huffman · Accepted solution]

Hi there,

It sounds like you are hitting this bug;

CSCsq82689 - Name Dialing Field in end  user can't be updated By Bat

Description

Symptom:When CUCM (Cisco Unified Communication manager ) integrated with UCCX(Unifed Contact center). Enduser page get added with a new filed called "Name Dialing Field".There is no way to upgrade it BulkConditions:If you want to update "Name Dialing Field" On end user page using BATWorkaround:Going to each user and save will automatically updated

Details

1st Found-in:                          (1)

6.1(1)

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Status:

Fixed

Last Modified:

Dec 23,2011

Known Affected Versions:

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Fixed-in:                          (4)

8.5(1.10000.26), 8.5(0.96000.3), 8.5(0.96000.227)

7.1(5.32033.1)

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Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

6 - enhancement

Customer Reported:                          (5)

Cheers!

Rob