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CM phones not able to access some Unity features

Installation is bench test prior to deployment--

CM 4.1.3 (Pub only)

Unity 4.2 (single)

7906 and 7941 phones

SCCP between CCM / Unity

default two-line license between CCM / Unity

Connection looks OK -- Unity server test passes, CCM voicemail ports are up and show IP addr and name

Calling MWI on/off works

Calling Unity from CM IP phone works, but Unity answers with switchboard message, not extension message.

Pressing VM button on phone same as above

Issues: Unity will busy/NA pickup and take msg. But Unity will not light MWI consistently, and does not allow for by-name search in Unity from phone (does search on Unity mgmt screen). Unity will not recognize CCM phone; will not prompt for PIN, etc. Msgs are avail in OWA, so they made it through Unity system.

Where did I go wrong?

1 REPLY

Re: CM phones not able to access some Unity features

Hi -

Here's my first thought - check the directory number configuration on the IP phone in CallManager. Is a voicemail profile configured? If not, you need to create a voicemail profile in CCM and assign it to the DN. When the active line has no voice-mail pilot number configured, CallManager directs voice-messaging calls to a default profile, i.e. the Opening Greeting. Here's the link for your version - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed678.html#wp82319

Note - if this is configured OK and the problem still exists, try resetting the hunt list in CallManager. Also, make sure the test subscribers record a spoken name. If subscribers do not record a spoken name, Unity can't find them in the directory.

Ginger

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