CME 7.x to 8.x upgrade w/o smartnet contract - suggestions?

[michael.lorincz]

Hi Gang,

I'm curious what the best route would be to get a customer upgraded to CME 8.x considering they currently do not have a valid smartnet contract. My initial impression is to sell them smartnet but I wasn't sure on the correct smartnet SKU and whether that will provide major/minor updates (I've dealt with CUCM upgrades just not CME). Any suggestions would be greately appreciated.

Regards,

Michael

[Rob Huffman · Accepted solution]

Hi Michael,

Check this doc for the excellent answer from Tony @ Cisco;

https://supportforums.cisco.com/docs/DOC-9837#comment-3160

Cheers!

Rob

(PS: Smartnet on IOS = CME upgrade )

[michael.lorincz]

Thanks Rob, that is a very helpful link indeed.

Another n00b question, where would i find the correct smartnet sku to quote? They're running

c2800nm-spservicesk9-mz.124-24.T3.bin, would i have to find a smartnet SKU for that older IOS? Any suggestions would be appreciated

[Rob Huffman]

Hi Michael,

I'm sorry, but I don't do any ordering here I think it

would be something like (for a 2811);

CON-SW-2811

Cheers!

Rob