CME ACD reporting

[rudy.lilly]

Does anyone use the Cisco CME, if so what type of ACD reporting product do you use? Is there an ouside vendor product that you can recommend?

[Rob Huffman]

Hi Rudy,

Here is one highly recommended 3rd party product;

Cisco CallManager Express B-ACD Basic Reports

http://www.sentinel.com/pdf/cme_readme.pdf

Sentinal product library;

http://www.sentinel.com/prodlibrary.asp?subnav=utilities

Hope this helps!

Rob

[rudy.lilly]

Hi Rob, I've actually looked at the reports generated fromthis product, but the Call Center Admin didn't think that the data was helpful with their reporting responsibilities..?? I've had products by a vendor StoneVoice and now I have another Cisci recommended product...ISI..?? Thanks for the inforamtion, but I need to keep looking.

THanks again,