Unity Express 7.1 - After a caller leaves a message in Unity Express voice message box, they here "wait while I transfer the call" and it gets transfered to the operator, because I configured the operator ext as zero out option under each mailbox. How do I get Unity Express to say Goodbye after a message is left in a mail box.
CME 7.1 - When callers call the company main number and switchboard answers, then transfer the caller to an employee. The employee sees the switchboard extension, instead of the original calling number. I have a SIP trunk to the Telco. What configuration do I have to perform on CME 7.1 to keep the integrity of the original calling number? And If I need the SIP Telco to make a configuration change on their side for this to happen, what should I be telling them to configure on their SIP device?
1. Well that is a major problem, because the receptionists transfer the call to the employee and the caller leaves a message, gets immediately transfered back to Operator. So Operator is complaining that the calls keep coming back.
If there was a 10 - 15sec delay after a message was left, that would even be acceptable. But the caller gets transfered immediately. This cannot be right, there must be something Cisco can do about that.
Here is a clip from CUE guru Markus from Cisco Systems;
"if you don't have a voicemail operator extension configured ("no voicemail operator telephone" from config mode in the CLI), then it will just say 'goodbye' and hang up (you can still configure zero-out extensions for individual mailboxes if you like)."
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...