03-11-2014 06:46 AM - edited 03-19-2019 08:00 AM
Hello, i am trying to troubleshoot a problem with bacd, i want to press 0 to reach huntlist 520 and throught it extension 100 and press 1 for the 510 huntlist and press 2 for dial by ext. Everything is working except when i press 0 i am reaching the 510 huntlist and not the 520 huntlist as required.
I made some changes for the config to become as follows:
application
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param menu-timeout 5
param handoff-string aa
param dial-by-extension-option 2
paramspace english language en
param aa-pilot 450
param max-extension-length 3
paramspace english location flash:
param second-greeting-time 50
param welcome-prompt _bacd_welcome.au
param call-retry-timer 10
param max-time-call-retry 360
param voice-mail 530
param service-name queue
service queue1 flash:app-b-acd-3.0.0.2.tcl
param number-of-hunt-grps 1
param queue-manager-debugs 1
param queue-len 10
param aa-hunt1 510
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 10
param aa-hunt1 510
param aa-hunt0 520
param queue-manager-debugs 1
param number-of-hunt-grps 2
ephone-hunt 1 peer
pilot 510
list *, *, *, *, *
timeout 10, 10, 10, 10, 10
no-reg pilot
!
!
ephone-hunt 2 peer
pilot 520
list 100
timeout 15
no-reg pilot
!
Its my first time working with bacd, after making any change do i need to restat anything or it will take the config directly?
And when i change something in the param aa-hunt0 520 i am getting that parameter aa-hunt0 has not been registered . i dont know if that does affect anything?
03-12-2014 02:15 AM
Hi,
this is by design.
DTMF 0 is a special case, the "operator hunt group" - BACD sends the call to the highest number in the aa-hunt list. In your case, it's aa-hunt1.
Try configuring aa-hunt10 instead of aa-hunt0.
G.
03-12-2014 06:31 AM
Once i deleted the service queue1 it worked,
only 1 service was getting activated.
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