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New Member

CME app-b-acd-aa issue

Hello, i am trying to troubleshoot a problem with bacd, i want to press 0 to reach huntlist 520 and throught it extension 100 and press 1 for the 510 huntlist and press 2 for dial by ext. Everything is working except when i press 0 i am reaching the 510 huntlist and not the 520 huntlist as required.

I made some changes for the config to become as follows:

application
 service aa flash:app-b-acd-aa-3.0.0.2.tcl
  paramspace english index 1
  param number-of-hunt-grps 2
  param menu-timeout 5
  param handoff-string aa
  param dial-by-extension-option 2
  paramspace english language en
  param aa-pilot 450
  param max-extension-length 3
  paramspace english location flash:
  param second-greeting-time 50  
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 10
  param max-time-call-retry 360
  param voice-mail 530
  param service-name queue

service queue1 flash:app-b-acd-3.0.0.2.tcl

  param number-of-hunt-grps 1
  param queue-manager-debugs 1
  param queue-len 10
  param aa-hunt1 510

service queue flash:app-b-acd-3.0.0.2.tcl
  param queue-len 10
  param aa-hunt1 510
  param aa-hunt0 520
  param queue-manager-debugs 1
  param number-of-hunt-grps 2

 

ephone-hunt 1 peer
 pilot 510
 list *, *, *, *, *
 timeout 10, 10, 10, 10, 10
 no-reg pilot
!
!
ephone-hunt 2 peer
 pilot 520
 list 100
  timeout 15
 no-reg pilot
!

Its my first time working with bacd, after making any change do i need to restat anything or it will take the config directly?

And when i change something in the param aa-hunt0 520 i am getting that parameter aa-hunt0 has not been registered . i dont know if that does affect anything?

 

  • Unified Communications Applications
2 REPLIES

Hi,this is by design.DTMF 0

Hi,

this is by design.

DTMF 0 is a special case, the "operator hunt group" - BACD sends the call to the highest number in the aa-hunt list. In your case, it's aa-hunt1.

Try configuring aa-hunt10 instead of aa-hunt0.

G.

New Member

Once i deleted the service

Once i deleted the service queue1 it  worked,

only 1 service was getting activated.

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