The CME and CUE been setup work fine. But for Voice MAil have some issue here. There are 2 method to listen voice mail ;
1. Press "message" button then follow the instruction to listen voice mail. This method work fine no issue.
2. Use "Service" button to listen voice mail. - Select CME Service URL, then key Mail ID and pwd - select "personnel mail box" - select "inbox". - select "mail" and it shown detail of mail, like number of message, from extension and etc. - select "listen", error message pop out with "unknow error code 0", pls consult your administrator.
I can't listen voice mail by this methed, event there is vm. then I have to use 1st method without any issue. How to use 2nd method to listen VM ? Pls advice.
Current IOS : c2800nm-spservicesk9-mz.124-24.T2.bin
telephony-service sdspfarm conference mute-on 111 mute-off 222 sdspfarm units 1 sdspfarm tag 1 confdsp1 conference hardware authentication credential admin cisco max-ephones 60 max-dn 60 ip source-address 184.108.40.206 port 2000 auto assign 1 to 60 timeouts interdigit 5 system message HSBC KLG url services http://220.127.116.11/voiceview/common/login.do url authentication http://18.104.22.168/voiceview/authentication/authenticate.do admin cisco load 7942 SCCP42.8-4-2S time-zone 42 date-format dd-mm-yy voicemail 52999 max-conferences 8 gain -6 moh music-on-hold.au web admin system name admin password cisco dn-webedit transfer-system full-consult create cnf-files version-stamp 7960 Dec 10 2009 07:35:55 !
Thanks from you web links given, there are workaround. But I found out from CUE 7.0 user guide for advance feature. My customer IP Phone model is C7942, is not listed in support list here. Is this the casue ? Appreciate can anybody can confirm ? Thanks.
The following Cisco IP phones support VoiceView Express: 7940(G), 7960(G), 7921(US and UK English only), 7925, 7941, 7961, 7942, 7962, 7945, 7965, 7975, 7970, 7971, 3911/51, SPA 941, SPA 942, SPA 525, and the 521/524g.
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