I'm trying to implenting a huntgroup on CME with the ability to send the caller directly to VM if out of hours.
Setup as follows:
VM Pilot= 8889
incoming DID for helpdesk = 8733
Helpdesk members are 8735,8736, 8737
All members have their 2nd line setup with overlaid numbers for the hunt pilot, so they see a broadcast rather than sequential calling.
button 1:56 2o210,211,212,213
call-forward busy 8889
call-forward noan 8889 timeout 15
ephone-hunt 1 sequential
night-service code *1937
night-service day Sun 00:00 23:59
night-service day Mon 17:01 08:29
night-service day Tue 17:01 08:29
night-service day Wed 17:01 08:29
night-service day Thu 17:01 08:29
night-service day Fri 17:01 08:29
night-service day Sat 00:00 23:59
description IT ServiceDesk
name IT ServiceDesk
call-forward all 6000
call-forward night-service 8889
So caller hits ephone-dn 70 when calling 8733, if in hours goes to 6000, if out of hours goes to VM.
The issue is when calling in hours, the caller goes through to 6000, but if the call is not collected by a member in 30 secs then the call just disconnects, but should go to the final number 8889 (VM pilot)
works fine if I just call 6000, but when calling through ephone-dn 70 to use the night service forwarding the issue occurs.
Any ideas/suggestions ?
Managed to get around the issue using line overlay
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...