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New Member

CME, TCL IVR welcome message and Receptionist

Hello,

I have modified a script to play a welcome message and ring on the receptionist ip phone. But when she receive the call, she can't transfer the call to an other IP Phone. I don't know the way to improve this script.

Second problem, in this script, if the ip phone '1234' is busy, I have a loop with the welcome message. I would like just a ring tone back...

Thanks for your help

2 REPLIES
New Member

Re: CME, TCL IVR welcome message and Receptionist

I find a solution.

I replace "set dest 123"

and "leg setup $dest callInfo leg_incoming"

by

"set dnis 123"

and

"handoff callappl leg_incoming default DESTINATION=$dnis"

And now the receptionnist can transfer calls.

New Member

Re: CME, TCL IVR welcome message and Receptionist

hello Fabien

I'm very interrested by your script, because i'm newbies of TCL script redactor ;-)

My needs

When call arrive on dial peer on my 3745 router, i would like play welcome sound and transfer the call to the right person ...

How can adapt your script to do this ?

Many thanks for your answer

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