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New Member

CME with B-ACD

Hi All

I'm new in scipt and have problem about b-acd . I refer document from

After I configed everything look good but I have problem in hunt menu , I have cme with 1 fxo , 1 Analog phone line(027515577),connect to fxo port 0/0/0

Example .. I call from my mobile to analog line (027515577) and I have menu press 1 to Sale,Press 2 to customer service. When I press 1 or 2 the phone in hunt not work and not ring but display of ipphone 7965 show "1 call in queue" but if i use

"param dial-by-extension-option 5 1100 " to direct number they can ring.

Please help me

Sh run

 service aa flash:app-b-acd-aa-
  paramspace english index 1
  param number-of-hunt-grps 3
  param menu-timeout 6
  param dial-by-extension-option 5
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 2
  param max-extension-length 4
  param aa-pilot 027515577
  paramspace english location flash:
  param welcome-prompt
  param call-retry-timer 15
  param max-time-call-retry 600
  param voice-mail 5000
  param service-name queue

 service queue flash:app-b-acd-
  param queue-len 15
  param aa-hunt1 7777
  param aa-hunt2 8888
  param queue-manager-debugs 1
  param number-of-hunt-grps 2

voice-port 0/0/0
 cptone TH
 timeouts initial 30
 timeouts call-disconnect 3
 timeouts wait-release 5
 timing hookflash-out 50
 caller-id enable

dial-peer voice 300 pots
 service aa
 destination-pattern 02.......
incoming called-number 027515577
 port 0/0/0
 forward-digits all
ephone-hunt 1 peer
 pilot 7777
 list 1100, 2100
ephone-hunt 2 peer
 pilot 8888
 list 2100, 1100