Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CME with B-ACD

Hi All

I'm new in scipt and have problem about b-acd . I refer document from

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

After I configed everything look good but I have problem in hunt menu , I have cme with 1 fxo , 1 Analog phone line(027515577),connect to fxo port 0/0/0

Example .. I call from my mobile to analog line (027515577) and I have menu press 1 to Sale,Press 2 to customer service. When I press 1 or 2 the phone in hunt not work and not ring but display of ipphone 7965 show "1 call in queue" but if i use

"param dial-by-extension-option 5 1100 " to direct number they can ring.

Please help me

Sh run

application
 service aa flash:app-b-acd-aa-2.1.2.3.tcl
  paramspace english index 1
  param number-of-hunt-grps 3
  param menu-timeout 6
  param dial-by-extension-option 5
  param handoff-string aa
  paramspace english language en
  param max-time-vm-retry 2
  param max-extension-length 4
  param aa-pilot 027515577
  paramspace english location flash:
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 15
  param max-time-call-retry 600
  param voice-mail 5000
  param service-name queue

 !
 service queue flash:app-b-acd-2.1.2.3.tcl
  param queue-len 15
  param aa-hunt1 7777
  param aa-hunt2 8888
  param queue-manager-debugs 1
  param number-of-hunt-grps 2

!
voice-port 0/0/0
 cptone TH
 timeouts initial 30
 timeouts call-disconnect 3
 timeouts wait-release 5
 timing hookflash-out 50
 caller-id enable

!
dial-peer voice 300 pots
 service aa
 destination-pattern 02.......
incoming called-number 027515577
 port 0/0/0
 forward-digits all
!
ephone-hunt 1 peer
 pilot 7777
 list 1100, 2100
!
!
ephone-hunt 2 peer
 pilot 8888
 list 2100, 1100

30
Views
0
Helpful
0
Replies