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New Member

COBRAS Import error

Hi All,

We have done COBRAS import to Unitiy Connection 7.1.5, but a lot of errors and warnings
came up during the procedure...

    Connection server version=7.1.5.117

    Restoring from a backup of Unity version=5.0(1.0)

    Running in briefcase mode.

    Running COBRAS Import version= 1. 1. 155

  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=e51e6053-d379-4a2e-85bd-7b0535211189.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=a07a3fac-10cf-4e87-9f22-c7b0929e1341.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

  (warning) WAVFileUpload command to copy stream file to server failed in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=91d4c6f5-78b7-4b68-b86f-04f3c4583c13.wav, error returned=10/27/2010 12:18:11 AM: WAVUpload version=Version 1.0.3.0 10/27/2010 12:18:11 AM: strServerName=10.0.1.36 10/27/2010 12:18:11 AM: strLogin=dbdude 10/27/2010 12:18:11 AM: strPassword=********** 10/27/2010 12:18:11 AM: strLocalFileName=c:\CobrasImportTempStream.wav 10/27/2010 12:18:11 AM: strRemotefileName=f1dfd517-5926-41ed-b28e-0b0d2f2424a2.wav 10/27/2010 12:18:11 AM: Remote URL destination=https://10.0.1.36/cuals/VoiceServlet?filename=f1dfd517-5926-41ed-b28e-0b0d2f2424a2.wav 10/27/2010 12:19:51 AM: (error) in UploadWAVFile:The operation has timed out

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

(information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=eeea8229-b1bb-4403-ba1d-f702d5a6c9fe.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (error) WAVFileUpload failed to execute properly in RestoreWAVFileStream

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=0d05dc87-4865-4c6f-8c07-6fb86f21685b.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=13981407-a566-4c8c-87bc-ef0e4d51a4d2.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=3eba0495-1799-4bf9-bd3b-3d480316656e.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=9b97a1db-9d05-4c9b-82d9-a4c8fe331b21.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (warning) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Retries exceeded, skipping file upload.  StreamId=1393f50f-5ddb-4d4c-bae7-c0ce6366262e.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=e7dd3e88-82af-4da1-893a-d4c442126184.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in Rest

  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (error) HTTP POST command to upload WAV file failed in RestoreWAVFileStream: 10/27/2010 12:26:20 AM: WAVUpload version=Version 1.0.3.0 10/27/2010 12:26:20 AM: strServerName=10.0.1.36 10/27/2010 12:26:20 AM: strLogin=dbdude 10/27/2010 12:26:20 AM: strPassword=********** 10/27/2010 12:26:20 AM: strLocalFileName=c:\CobrasImportTempStream.wav 10/27/2010 12:26:20 AM: strRemotefileName=b4f5eea1-f334-4b76-864f-f44d70f52de8.wav 10/27/2010 12:26:20 AM: Remote URL destination=https://10.0.1.36/cuals/VoiceServlet?filename=b4f5eea1-f334-4b76-864f-f44d70f52de8.wav 10/27/2010 12:28:00 AM: (error) in UploadWAVFile:The operation has timed out

                  (warning) WAVFileUpload command to copy stream file to server failed in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=9a7bf1c8-11f3-431f-a1e4-1158d6b9bf2c.wav, error returned=10/27/2010 12:26:20 AM: WAVUpload version=Version 1.0.3.0 10/27/2010 12:26:20 AM: strServerName=10.0.1.36 10/27/2010 12:26:20 AM: strLogin=dbdude 10/27/2010 12:26:20 AM: strPassword=********** 10/27/2010 12:26:20 AM: strLocalFileName=c:\CobrasImportTempStream.wav 10/27/2010 12:26:20 AM: strRemotefileName=b4f5eea1-f334-4b76-864f-f44d70f52de8.wav 10/27/2010 12:26:20 AM: Remote URL destination=https://10.0.1.36/cuals/VoiceServlet?filename=b4f5eea1-f334-4b76-864f-f44d70f52de8.wav 10/27/2010 12:28:00 AM: (error) in UploadWAVFile:The operation has timed out

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=65066551-7fca-40a8-909b-85a353c7ec82.wav

                  (warning) WAV file upload log file could not be deleted in RestoreWAVFileStream:c:\WAVUpload_TMP_output.log

Can someone help me why these error/warning messages showing up?

Thanks!

Kind regards,

Tibor

7 REPLIES
Cisco Employee

Re: COBRAS Import error

well, first things first - the latest version of COBRAS Import for Connection is build 181, you're running 155 - quite a gap - you'll want to install an updated version before you bang your head on the wall too long.

The upload logic was updated a bit to move log files to rolling GUIDs instead of a single static log file since some OS configurations (with AV packages in particular) will not let go of the file in a timely manor - errors such as the inability to delete log files you see in there typically point to something like that - ake sure if you have an AV package it's adjusted to allow COBRAS to fly right.

but I'd upgrade first and then proceed.

New Member

Re: COBRAS Import error

Hi Lindborg,

Thanks for your reply and advice!!

We have upgraded to the latest version of COBRAS, still got some errors and warnings about "skipping file upload", but in some cases wav file upload completed... What can cause this behaviour?

================================================================
Running COBRASImportForConnection, version 1.1.181
Unity Connection version= 7.1.5.117
Windows domain and user=

Briefcase mode to remote Connection server=10.0.1.36, using account=dbdude
Local time=11/4/2010 1:31:02 PM
Import wizard was started by user at: 11/4/2010 12:14:51 PM
================================================================

Search for '(error)' or '(warning)' for problems

********
    Testing WAV file upload with command="C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\WAVUpload.exe" "10.0.1.36" dbdude (PW blocked) "C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\Beep.wav" 1db0bcad-802e-400f-9158-8d73736b72b3.wav "C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\WAVUploadLogs\WAVUpload_TEST_output{A6DE5CE7-2660-4EDC-AA38-58830D34838F}.log"
    WAV file upload completed
********
Backed up version being restored: Unity 5.0(1.0)

11/4/2010 4:50:26 PM: (error) in UploadWAVFile:Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.

11/4/2010 5:08:19 PM: (error) in UploadWAVFile:Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.

11/4/2010 1:31:53 PM:     Copying WAV file raw to upload location:C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\TempWAVFile\TempWAVStream.wav
11/4/2010 1:32:03 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=1d17a19e-8600-4932-8252-0fd7cee52fc6.wav
11/4/2010 1:32:14 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=81518e67-9639-4ddb-833a-a4089b72694e.wav
11/4/2010 1:32:25 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=01567d3c-6534-4c08-9433-8507d7cb75c2.wav
11/4/2010 1:32:35 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=2dae3151-556b-4a16-810d-813e26fd918d.wav
11/4/2010 1:32:46 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=d5d58937-7105-44b1-a611-c944245d0cd9.wav
11/4/2010 1:32:57 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=af3d4c01-f6fa-4143-a525-f0a61f7822bf.wav
11/4/2010 1:33:08 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=030b1efd-2040-46d7-82d8-bfad626720fe.wav
11/4/2010 1:33:08 PM: (warning) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Retries exceeded, skipping file upload.  StreamId=030b1efd-2040-46d7-82d8-bfad626720fe.wav

...

...

...

11/4/2010 1:36:06 PM:     Copying WAV file raw to upload location:C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\TempWAVFile\TempWAVStream.wav
11/4/2010 1:36:17 PM: (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=ff685d59-0179-4cbb-b1ba-4762f47ea305.wav
11/4/2010 1:36:19 PM:         WAV file upload complete

Thanks,

Tibor

New Member

Re: COBRAS Import error

I am seeing a very similar issue when importing users to CUC...I am running the latest vesion - what else can I check for a resolution?

COBRAS Import Report

    Import started at:5/13/2011 10:59:22 AM

    Import finished at:5/13/2011 11:01:53 AM

    Errors in import: 0

    Warnings in import: 3

    Informational notes in import: 14

    Local login=TYSONET\SHAFFERB

    Local maching name=WHQ-2603

    Connection server name=10.3.7.205

    Connection server version=8.5.0.206

    Restoring from a backup of Unity version=5.0(1.0)

    Running in briefcase mode.

    Running COBRAS Import version= 1. 1. 208

================================================================

Subscribers

Reid, Phillip

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=e6573b05-b995-4000-a687-524964aa9ea3.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=3abaa0f5-9727-49b2-959d-98edddcdc3f2.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=f83370c7-ce95-4d19-b295-24f90ee09596.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=9e8059cb-00bc-4b3f-96fe-f497ee694acc.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=ec5c517f-e1f7-4ca0-bf39-12bcd2af0736.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=4ac08cbb-c0a0-4398-80cc-ac0103ce110c.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=d7e333b2-1746-49f7-989e-cdafeca6be23.wav

                  (warning) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Retries exceeded, skipping file upload.  StreamId=d7e333b2-1746-49f7-989e-cdafeca6be23.wav

                  (warning) subscriber set to a conversation style that does not exist on the VM installation - leaving as default

            Alternate greeting

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=26770a94-3183-4b0f-bc12-d0cd1fe96df4.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=08afd298-d409-43a4-8a69-9687a3ed1fd3.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=00223656-5f39-4269-bc27-f54787d2e7f9.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=ef5d8728-36de-4eb1-b569-f15d168766f9.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=f1514948-2210-470e-a157-1de01c6f0439.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=ad07ad6f-38e9-490b-8d2b-a7d2d32a8029.wav

                  (information) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Will attempt 5 times.  StreamId=a6df2994-e64f-4100-863b-b1ee380b0659.wav

                  (warning) WAVFileUpload command to copy stream file to server timed out in RestoreWAVFileStream.  Retries exceeded, skipping file upload.  StreamId=a6df2994-e64f-4100-863b-b1ee380b0659.wav

Cisco Employee

Re: COBRAS Import error

The helpfile contains a big section called "Troubleshooting Tips" and in there is a seciton on HTTP upload/download issues - be sure to go through that.

Just for reference, there hasn't been a COBRAS bug related to HTTP WAV file uploads in a couple years - the above was actually an issue with the file system and we had to get around it by "Rolling" log file names constantly rather than reusing the same HTTP upload log file (this had nothing to do with the WAV upload itself).

Most errors I see here are related to AV or CSA packages, proxy server setups or packet routing issues (also demonstrates as timeout failures on SMTP message imports) - packet sniffers can show this pretty quickly if that's the case.

HTTP uploads failing now and again is not unusual - HTTP being what it is and Connection's treatment of it as a low priority prootocol (as it should).  But COBRAS will try numerous times so if it's failing like that consistently (can't tell if this is just a few users out of a big pile of users or you're only doing a small test) there's clearly an issue with blocking or routing somewhere along the way.  COBRAS isn't doing anything fancy - you can, in fact, do exactly what COBRAS is doing with a browser at the desktop.  No secret back door protocols or interfaces being used.

-J

New Member

Re: COBRAS Import error

Thanks for your reply Jeff, this was just a one subscriber test. I'll check the things you noted and see where the problem is occuring.

BTW - those videos you created were a big help with me learning the process of migrating from Unity to Unity Connection.

New Member

Re: COBRAS Import error

Hi Brett,

Well, This is probably that you are using a WAN connection between the laptop (running COBRAS) and the Unity server. Actually for me that was the case, as soon as I tried the import precedure form a laprtop connected to the same LAN, where the Unity also connected, it was OK.

I hope this helps!

Best regards,

Tibor

New Member

Re: COBRAS Import error

Tibor - I'll move over the the same subnet as CUC and try the same subscriber import again.

Thanks!

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