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kmm
New Member

Conference call dropped

We were able to use conference call for 20 senior management in the monthly meeting. In the last meeting, 8 conference calls dropped middle of meeting.

Nothing changes in existing configuration. I have checked in CUCM Server, System > Service Parameter > Call Manager > Clusterwide parameter>

Drop Ad Hoc Conferenece : Never

Advanced Ad Hoc Conference Enable : True

Great appreciated someone advice me above issue.

1 REPLY
Cisco Employee

Re: Conference call dropped

Does the call actually end when the conference drops or does the audio just stop (one way or no way audio)?  If you have Call Detailed Records (CDR) enabled you can check the disconnect reason of the call.  If you don't and you have detailed call manager traces you can take a look there to see why the calls dropped if they actually cleared the call.

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