Conference call limitation on Cisco 7942 IP Phone

[serfonpj]

We are running Cisco CUCM version 8.5 and have deployed some 6 x Cisco 7942G IP Phones in a Call Centre hunt group setup. We are however getting feedback that these Call Cantre agents cannot conference more than 4 concurrent calls on the confrence facility. Is there any specific setting that we need to look at. Any suggestions are most welcome.

[Aaron Harrison]

Hi

This is the default maximum participants available on CUCM systems.  It probably affects all your phones...

Go to ccmadmin, System/Service Parameters. Select any server, then the IP Voice Media Streaming Service. You can change the maximum adhoc conference paricipants parameter there.

Regards

Aaron

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[serfonpj]

Good Day Aaron,

Thank you for your advise in the reply, although I do not see this

option under the Service Parameters in order to set. See detail below,

Any other suggestions?

[Aaron Harrison]

Hi

Yes - click 'Advanced'

Aaron

[serfonpj]

Hi Aaron,

See the detail on the advanced option, no indication of any conference

parameter to set here,

[Aaron Harrison]

Hi

Apologies - it's actually a parameter of the CallManager service... in the 'Clusterwide Parameters (Feature - Conference)' section.

Aaron

[serfonpj]

Hi Aaron,

Thank you, I found this option and will change and test again.

Regards

Pieter

[serfonpj]

This issue has been resolved.