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Conference call limitation on Cisco 7942 IP Phone

We are running Cisco CUCM version 8.5 and have deployed some 6 x Cisco 7942G IP Phones in a Call Centre hunt group setup. We are however getting feedback that these Call Cantre agents cannot conference more than 4 concurrent calls on the confrence facility. Is there any specific setting that we need to look at. Any suggestions are most welcome.

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7 REPLIES
Super Bronze

Conference call limitation on Cisco 7942 IP Phone

Hi

This is the default maximum participants available on CUCM systems.  It probably affects all your phones...

Go to ccmadmin, System/Service Parameters. Select any server, then the IP Voice Media Streaming Service. You can change the maximum adhoc conference paricipants parameter there.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Conference call limitation on Cisco 7942 IP Phone

Good Day Aaron,

Thank you for your advise in the reply, although I do not see this

option under the Service Parameters in order to set. See detail below,

Any other suggestions?

Super Bronze

Re: Conference call limitation on Cisco 7942 IP Phone

Hi

Yes - click 'Advanced'

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Conference call limitation on Cisco 7942 IP Phone

Hi Aaron,

See the detail on the advanced option, no indication of any conference

parameter to set here,

Super Bronze

Re: Conference call limitation on Cisco 7942 IP Phone

Hi

Apologies - it's actually a parameter of the CallManager service... in the 'Clusterwide Parameters (Feature - Conference)' section.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Conference call limitation on Cisco 7942 IP Phone

Hi Aaron,

Thank you, I found this option and will change and test again.

Regards

Pieter

New Member

Conference call limitation on Cisco 7942 IP Phone

This issue has been resolved.

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