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Connection Message Archiver problems

Hoping someone can help.

I'm attempting to capture voicemail messages from multiple users. I need to preserve message headers and voicemail messages.

I've downloaded and installed the Unity Connection Message Archiver program from http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html

I followed all the step for configuration.

I can login and search for and select a mailbox or messages for archiving.

However, when I click the "Archive", I see the processing message, but then it reports an error.

ArchiverError.png

Here is the error from the log file: "Failed establishing IMAP connection in the ConnectionMessageBackupFunctions constructor:Failed to attach to Connection server on port 7993 for IMAP login in AttachViaImap"

I've attached the full log file.

I've verified that the IMAP service is running. I've also followed all troubshooting steps found here: http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/Help/MessageArchiver.htm

Can anyone point me in the right direction.

Thanks in advance.

2 REPLIES
Hall of Fame Super Red

Connection Message Archiver problems

Hi Jonathan,

I would move this thread over to the Unified Communications

Applications sub-forum as tool designer/engineer and Unity Connection

guru Lindborg will most likely have a great answer for you

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application?view=discussions

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

Bronze

Connection Message Archiver problems

Jonathon,

Log in with the administrator username and password. If you're like me, you've created your own username/password with admin rights.... this doesn't seem to be enough rights for either the archiver or hunter, so just log in with the system admin user/password and you should be fine.

Gareth

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