Contact Center enterprise and express

[Jonn cos]

Hi all.

I dont have exposure in Contact center enterprise nor express version. I have just seen Gary Ford's Cisco contact center enterprise. Can i use this book to study and work with contact center express ?

Kindly guide

[Gajanan Pande]

John,

Any queries related to Contact Center must be asked on Contact Center section of this forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions

I dont know about the book you mentioned but here some Cisco guides which will immensely help you in learning contact center products & their architecture.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

Also, there are some VODs available about UCCX 8.x here, which can take you over UCCX's presales & postsales details.

https://communities.cisco.com/docs/DOC-14200

https://communities.cisco.com/docs/DOC-19468

https://communities.cisco.com/docs/DOC-26075

Hope it helps ? Please let me know if you need any further details.

Also, if you could share the book ( pdf ), I can have a look at it too.

Pls rate the post if it helps.

GP.