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Contact Center Express Upgrade from 5.0 to 8.0

Dear Sir;

kindly I need to generate an Upgrade  BOQ for Conatct Center Express from 5.0 to 8.0"Premium"

kindly advice with upgrade BOQ for the below Specification

CCX server model : Cisco 7800 Series

CCX: Version 5.0(1) _build 433

CME Version :4.2(0)

CME IOS version:12.4(13r)T

Router: Cisco 2821

Unity Express: Version 7.0.4

  • Number of Agnet 15-20

I need to Include the Following

ISR 2 Generation 2921

Server

High availavbilty

WFM

QM

Cisco Agent Desktop

call recording

ACD

Supervisor Desktop

SmartNet to be Included

thanks in Advance

2 REPLIES

Contact Center Express Upgrade from 5.0 to 8.0

You might want to avail the BoQ/BoM related assistance provided by Cisco's Partner Helpline team, which is a free service for Cisco Partners. Please open a presales case from www.cisco.com/go/ph

Pls rate the post if it helps.


GP.

New Member

Contact Center Express Upgrade from 5.0 to 8.0

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