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Contact Centre Express

Can some one tell me how to use CCX. I want that if some one calls. it should play a msg that "if you know that desired extension dial the extension otherswise wait for operator's assistance" kind of this .. is this can be achieved by CCX 5.0. Please guide.

Which hardware is required. We are running CUCM 6.1.1.3 with unity 5.1. Is it possible to do the same thing with some unity feature if yes please explain.

1 REPLY
Red

Re: Contact Centre Express

It can be done by Unity Call Handler.  You don't need UCCX.  (though UCCX can do the same).

Michael

http://htluo.blogspot.com

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