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Community Member

Conversation wrong password

Hi we currently have a unity 4.0x system where when a password is entered incorrectly the conversation goes along the line'invalid password, enter your password'. On a new Unity 5.01 system when the wrong password is entered the subscriber hears'wrong userid or passsword, enter your ID followed by #' - can we change this so that it prompts for a password again instead of asking for a id?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Conversation wrong password

Hi Jaginder,

This behaviour can be modified;

CSCsd16651 Bug Details

When invalid password entered at known extension, do not prompt for ID

Symptom:

After calling Unity from a primary or alternate extension and entering an incorrect password, Unity reprompts the subscriber to enter their ID.

Conditions:

Seen with Cisco Unity 4.2(1) when a subscriber calls Unity from a known extension (primary or alternate), and enters an incorrect password. In previous releases, if an incorrect password was entered, Unity would reprompt for the password. With sign-in enhancements in 4.2(1), Unity now prompts for the ID if an invalid password is received.

Workaround:

None Status

Fixed

Severity

5 - cosmetic

Last Modified

In Last 7 Days

Product

Cisco Unity Unified Messaging

Technology

1st Found-In

4.2(0.82)

Fixed-In

7.0(0.30)

7.0(0.72)

4.2(1.0)ES127

5.0(1.0)ES22

5.0(1.0)ES23

5.0(1.0)ES25

4.2(1.0)ES132

5.0(1.0)ES31

5.0(1.0)ES32

5.0(1.0)ES33

5.0(1.0)ES34

5.0(1.0)ES35

5.0(1.0)ES38

5.0(1.0)ES39

4.2(1.0)ES153

5.0(1.0)ES41

4.2(1.0)ES155

5.0(1.0)ES44

4.2(1.0)ES158

5.0(1.0)ES48

5.0(1.0)ES50

5.0(1.0)ES51

4.2(1.0)ES159

4.2(1.0)ES160

This is addressed nicely by Chris from Cisco in this thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1de01179

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Conversation wrong password

Hi Jaginder,

This behaviour can be modified;

CSCsd16651 Bug Details

When invalid password entered at known extension, do not prompt for ID

Symptom:

After calling Unity from a primary or alternate extension and entering an incorrect password, Unity reprompts the subscriber to enter their ID.

Conditions:

Seen with Cisco Unity 4.2(1) when a subscriber calls Unity from a known extension (primary or alternate), and enters an incorrect password. In previous releases, if an incorrect password was entered, Unity would reprompt for the password. With sign-in enhancements in 4.2(1), Unity now prompts for the ID if an invalid password is received.

Workaround:

None Status

Fixed

Severity

5 - cosmetic

Last Modified

In Last 7 Days

Product

Cisco Unity Unified Messaging

Technology

1st Found-In

4.2(0.82)

Fixed-In

7.0(0.30)

7.0(0.72)

4.2(1.0)ES127

5.0(1.0)ES22

5.0(1.0)ES23

5.0(1.0)ES25

4.2(1.0)ES132

5.0(1.0)ES31

5.0(1.0)ES32

5.0(1.0)ES33

5.0(1.0)ES34

5.0(1.0)ES35

5.0(1.0)ES38

5.0(1.0)ES39

4.2(1.0)ES153

5.0(1.0)ES41

4.2(1.0)ES155

5.0(1.0)ES44

4.2(1.0)ES158

5.0(1.0)ES48

5.0(1.0)ES50

5.0(1.0)ES51

4.2(1.0)ES159

4.2(1.0)ES160

This is addressed nicely by Chris from Cisco in this thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&topicID=.ee835d2&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1de01179

Hope this helps!

Rob

Community Member

Re: Conversation wrong password

Rob,

top man thats exactly my issue - I have es48, so that should fix this issue?...Jag

Community Member

Re: Conversation wrong password

hi applied the patch es048 but unfortunetly am now seeing event id 10041, 10044, 10002 conv msg error and unity now after entering the wrong passwords says system is temporarily unavailable...any help appreciated.

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