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New Member

couldn't import subscriber from Exchange for creating voicemail account

Hi,

I tried to perform search by first name, last name and alias but no luck at all. I confirmed that this user has two valid AD accounts.

Since this user's extension number changed, I deleted his voicemail account with old number and tried to create voicemail account with new extension. That is where the problem started.

The Global Diretory was checked as well. There are two outputs with two userID but same extension number and same device name (MAC).

Any idea or solutions what is going on?

8 REPLIES

Re: couldn't import subscriber from Exchange for creating voicem

You can use the Remove Subscriber Properties tool located in \commserver\utilites to remove any previous Unity properties that might be keeping the user from importing.

Hope this helps.

Brandon

New Member

Re: couldn't import subscriber from Exchange for creating voicem

Yes Brandon is correct.You have to remove old user account unity properties .

*HTH*

Re: couldn't import subscriber from Exchange for creating voicem

Also, if you have a large AD environment or issues with slow replications, give Unity some time to "catch up" on the AD changes. They do not always replicate immediately to Unity.

New Member

Re: couldn't import subscriber from Exchange for creating voicem

That is what I have now. I navigated all the tree and couldn't find that user.

Re: couldn't import subscriber from Exchange for creating voicem

Which Tree? in AD?

New Member

Re: couldn't import subscriber from Exchange for creating voicem

Yes. It is on the left panel of "Remove Subscriber Properties". I am assuming that I should be able to find the user there then delete it. Am I doing right?

Thanks a lot.

Silver

Re: couldn't import subscriber from Exchange for creating voicem

find the user/subscriber, if it is a bunny then right click and remove subsriber properties.

If it is not a bunny then this is not your problem and it might be what tommer said. Replication.

Hope this helps.

Randy

New Member

Re: couldn't import subscriber from Exchange for creating voicem

Now it is clear to me. Thanks a lot to everyone!

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