07-05-2014 07:51 AM - edited 03-19-2019 08:21 AM
Hi,
We have recently deployed a call manager 10.0 where we registered a phone 8961 and selected 1expansion module CP-CKEM-C= in the configuration and connected it with the phone.
Unfortunately neither the expansion moudules light glows nor it turns on even when i reset the phone.
Any help will be appreciated.
07-05-2014 09:32 AM
Dear, Verify the interface cable between Cisco IP Phone and Expansion Module is connected and enough power its getting.
Verify that Expansion Module is defined in CUCM.
Suresh
07-05-2014 10:21 AM
Hi Malik,
The datasheet says it is supported with 9971, 9951 and 8961 models.
http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-color-key-expansion-module/data_sheet_c78-565427.html
Cisco IP Color Key Expansion Module Hardware Support Compatibility
Cisco Unified IP Phone Model | Number of Cisco Unified IP Color Key Expansion Modules Supported |
9971 | 3 |
9951 | 2 |
8961 | 1 |
regds,
aman
07-05-2014 11:20 AM
07-06-2014 02:50 AM
Hi Malik,
Can u refer the link for CKEM configuration under heading which says load is bubled with phone load. Also, check for side USB port is enabled.
Configuring the Key Expansion Module in Cisco Unified
Communications Manager Administration
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/8961995171_713_ag/9971kem.pdf
regds,
aman
07-06-2014 04:24 AM
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