CRA 3.5(3) Customized script configuration

[valagappan]

Hi, I am pretty new to the CRA/CRS scripts and would really appreciate if anyone could help me configure the basic custom script.

What we need is very simple:

- Callers should hear a welcome prompt

- press 1 to hear message #1

- press 2 to hear message #2

- press 3 to hear message #3

- press 0 to go to operator

If the operator is busy with other calls, the call should be queued with Moh and routed when the operator becomes available.

Prerocorded Message #1, 2 or 3 should be played when opted for.

We have callmanager 4.1(3) and Unity 4.0(4) with a dedicated CRA/CRS Server running 3.5(3).

thanks in advance,

Veera

[#2]

Hi Veera,

I can write this script for you. The you can look at the logic to help you better understand scripting. I will need additional information. Please send me your email address and I will reply.

Also, next time you have a scripting question, you may want to post it under the Contact Center discussion forum.

JoeA

[valagappan]

Hi Joe, here's my email address valagappan@nighthawkrad.net

Thanks a lot,

Veera