Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CRM Connector. Logout error

Hi

I have a problem with CRM Connector working with CUCCE and MS CRM 4.0.

I have an error on agent logout:

Exception: Server was unable to process request. ---> Error HRESULT E_FAIL has been returned from a call to a COM component.

Logs on connector (AgentManager module):

D20090126-080424.557,3320, 0,STD:LogOut: [Begin] WorkTop: mscrm.administrator

D20090126-080424.619,3320, 0,AgentManager: LogOut: WorkTop: mscrm.administrator is still logged into 1 channels after LogOut.

E20090126-080424.619,3320, 0,AgentManager: Returning failure for Channel: [CTI1], AMReason: [0x80004005], ChannelReason: [0x80004005]

D20090126-080424.619,3320, 0,AgentManager: Logout. Checking for existing ptr

D20090126-080424.619,3320, 0,AgentManager: Logout. Reseting Solicited

E20090126-080424.619,3320,-2147467259,STD:LogOut: One or more channels failed..

D20090126-080424.619,3320, 0,STD:LogOut: [End] WorkTop: mscrm.administrator returns 0x80004005

Thanks.

1 REPLY
Anonymous
N/A

Re: CRM Connector. Logout error

Ensure that you have Microsoft CRM running. You need to be logged in and connected before any of the integration macros can work.

Ensure that you have Cisco Unified CallConnector for Microsoft Dynamics CRM running. It should appear in the Tray on the right side of the Windows Task bar. CCC is not supported on Windows 2003.

124
Views
0
Helpful
1
Replies