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cross-server logon only working 1 way

OK, I called TAC and they were unable to help me so I'll post here with low expectations. :) just kidding.

Cross-server logon is only working one way for our 2 unity servers. 2 sites, DC and Baltimore. DC users can login to their voicemail from Baltimore phones, but if Baltimore users try to do it in DC, this error message displays on the DC Unity...

____________________________

Event Type: Warning

Event Source: CiscoUnity_ConvSubscriber

Event Category: Warning

Event ID: 159

Computer: UNITY02-DC

Description:

Handoff to UNITYBALT was unsuccessful. The target server didn't respond. 912

___________________________

and this one on Balt Unity...

_____________

Event Type: Warning

Event Source: CiscoUnity_TSP

Event Category: None

Event ID: 109

Computer: UNITYBALT

Description:

Cisco Unity-CM TSP device 4 (Cisco Unity port 1): Failed blind transfer to extension 99999. Reorder tone detected.

If this is a persistent problem, it may indicate a problem on the Cisco Unity and/or Cisco CallManager. Verify that transfers are working.

_________________

Unity is 4.1(1)

Call Manager is 4.1(3)sr3a

The only thing that involves extension 99999 is the all subscribers distribution list setup on Unity servers, so I don't know what the blind transfer reference is to.

The final suggestion TAC had is that it may be a CSS or Partition issue and they sent me the Unity/CM configuration guide. I went though and verified that these were setup correctly.

Any ideas? Note, at one time this was working but I had to specify a port in the Dialing domains section rather than use the pilot. I suspect it may have stopped working when I upgraded to 4.1 from 4.0, but I can't say for sure because it took awhile for this to get noticed.

1 REPLY
Cisco Employee

Re: cross-server logon only working 1 way

I took a peek at your TAC case and the diags attached. Unfortunately there was only a bunch of skinny daigs without any context for which diag is for what server or when a failure occurred. So I just grabbed one and looked for the first supervised transfer failure. In this case, Unity was attempting to transfer to x4000 but recieved re-order tone from CCM. If 4000 is the correct conact number that UNITY02-DC should dial to reach UNITYBALT, then I'd agree with TAC that something is wrong with the CSS/Partition setup. If 4000 is not the correct extension to dial, then either I'm looking at the wrong call or you've got the wrong number configured on UNITY02-DC.

BTW I don't think the failed blind transfer to 99999 on UNITYBALT is related. First, cross-server handoffs must use supervised tranfers. Second, when handing a call from UNITY02-DC to UNITYBALT, the transfer is performed by UNITY02-DC. UNITYBALT only needs to recieved and answer the call.

-Eric

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