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Cross Server Transfer and Transfer to VM

I have a Unity 8 environment with Exchange 2003 and my company is going to be migrating to a new AD (2008) and Exchange 2010.  We are looking to take this opportunity to move to Unity Connection as well.

In my lab, we have stood up a Unity Connection box in the new AD/Exchange environment while the Unity box still exists in the current AD/Exchange environment.  We have been able to get cross server transfer working pretty reliably, but I have a question about the direct to voicemail feature we currently use.

We have the route pattern *xxxx set up to drive a voicemail profile for Unity that allows callers to use the direct to VM feature. Since we will be migrating users gradually over the course of weeks and possibly a couple months, this will create a problem for this feature that is commonly used.  Once a user has been migrated to Connection, the direct to VM will not work anymore since the subscriber is no longer homed on Unity.

I understand that I can't have the same route pattern pointed to two different locations, but was wondering if either Unity or Connection would be able to leverage cross server transfer and handle this.  I am looking for the ablility for a user to be able to use that pattern and have the Unity or Connection server be able to route directly to VM regardless of where the called party is homed.

I currently have a TAC case open and it hasn't produced any solutions yet, so I figured it was at least worth a shot to create a post for it.  Has anyone come across this or a similar situation?  Right now it just doesn't seem to work so any potential workaround would be worth a little investigating.

  • Unified Communications Applications