CRS 4.0.5(IP IVR, part of IPCC enterprise) backup error using BARS

master002 · ‎04-11-2012

Hello all,

I ran a backup via BARS on IPIVR4 and received error message below. Any idea?

----------

[03:16:16 PM] [Error] Error: unable to process archive component: com.cisco.archive.impl.component.ldap.LDAPArchiveComponent; nested exception is:

com.cisco.archive.ArchiveException: Unable to process backup request; nested exception is:

com.cisco.config.util.ConfigComponentException: Cannot load node ; nested exception is:

com.cisco.wfframework.repository.ProviderUnavailableException:

[03:16:16 PM] [Error] Could not backup Cisco Customer Response Solutions successfully on 10.10.16.103.

-----------

Backup target servers are :

. CCM4.1 publisher

. IPIVR(CRS) server 4.0.5

This IPT system is part of IPCC enterprise platform. And backup on CCM4.1 publisher is successful.

I assume CRS 4.0.5 server could be backup via BARS (?), if not, any other bacup tools? Thanks a lot,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bars/4_0_12/barsinst.html

********************************************************************************

* *

* CISCO IP TELEPHONY APPLICATION BACKUP UTILITY *

* *

* Name : Backup And Restore System *

* *

* Purpose : Backup log *

* *

* Version : 4.0.15000 *

* *

* Date/Time : 04-11-12/03:12:44 PM *

* *

********************************************************************************

[03:12:44 PM] The BARS version installed is 4.0.15000.

[03:12:44 PM] Local machine name is #####.

[03:12:44 PM] Local IP Address is 10.10.16.100.

[03:12:44 PM] Service account is Backadmin.

[03:12:46 PM] Backadmin has local administrative rights.

[03:12:46 PM] Backup running with Low priority.

[03:12:46 PM] Found 23911.1176757813MB available on the boot partition for staging the backup.

[03:12:46 PM]

[03:12:47 PM] Staging Cisco Customer Response Solutions target 10.10.16.103

[03:12:47 PM] Opening session for backup on 10.10.16.103

[03:12:47 PM] Opened session successfully on 10.10.16.103

[03:12:47 PM] Backup is 1% complete.

[03:12:47 PM] Copying /STI/Backup/CRS/clusters.properties to C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\GetProperties34791.properties on 10.10.16.103

[03:12:47 PM] Failed to copy C:\Sti\Backup\Crs\Clusters.Properties. File not found in source folder

[03:12:47 PM] Backup is 2% complete.

[03:12:47 PM] Staging C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\PutProperties34792.properties from 10.10.16.103

[03:12:47 PM] Backup is 5% complete.

[03:12:50 PM] Backup is 10% complete.

[03:12:54 PM] Backup is 15% complete.

[03:13:22 PM] Staging C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\PutObject34793.ser from 10.10.16.103

[03:13:23 PM] Backup is 40% complete.

[03:13:23 PM] Staging C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\PutObject34794.ser from 10.10.16.103

[03:13:23 PM] Staging C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\PutProperties34795.properties from 10.10.16.103

[03:13:23 PM] Staging C:\DOCUME~1\CRSADM~1\LOCALS~1\Temp\_9C7A1893_E841_4F52_B254_57BF534630CF_12027\PutProperties34796.properties from 10.10.16.103

[03:13:23 PM] Staging C:\WINNT\system32\drivers\etc\hosts from 10.10.16.103

[03:13:24 PM] Backup is 41% complete.

[03:13:24 PM] Staging C:\PROGRA~1\wfavvid\prompts\user\ from 10.10.16.103

[03:16:16 PM] [Error] Error: unable to process archive component: com.cisco.archive.impl.component.ldap.LDAPArchiveComponent; nested exception is:

com.cisco.archive.ArchiveException: Unable to process backup request; nested exception is:

com.cisco.config.util.ConfigComponentException: Cannot load node ; nested exception is:

com.cisco.wfframework.repository.ProviderUnavailableException:

[03:16:16 PM] [Error] Could not backup Cisco Customer Response Solutions successfully on 10.10.16.103.

[03:16:16 PM]

[03:16:16 PM] Staging complete. Size of staging directory is 160MB.

[03:16:16 PM] Building archive

\\x.x.x.x\d$\Backups\QA\Backup04-11-12#15-16.tar

.

[03:16:50 PM] Archive built successfully.

[03:16:50 PM] Backup operation completed with errors. For more details, please go through the backup logs.

anchoudh · ‎04-11-2012

Hi,

Please use the below links to troubleshoot this issue.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00809a752c.shtml

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00808313bf.shtml

Hope it helps.

Anand

Please rate helpful posts !!

master002 · ‎04-12-2012

thanks for the reply, Anand.

Just to clarify :

. The platform is UCCE ( Enterprise), not UCCX (express), CCM version 4.1

. The CRS(Customer Response Solutions)4.0.5 server works as IP IVR,

my question is:

. What backup software I could use for CRS server? Is BARS the correct one?

. How I could verify CRS 4.0.5 server health status? by any tools/application?

thanks,

master002

anchoudh · ‎04-12-2012

Hi,

UCCX is the newer version name for earlier CRS.

Yes, BARS is the software you have to use to take the backup of the IPIVR system.

To check the health of the system, please login into CRS Appadmin->system->Control center->Engine->check the status of each of the subsystems here.

Hope this helps.

Anand

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