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New Member

CTI Gateway Setting Error on CUPS

Hello there! I'm having some problem configuring CTI Gateway on CUPS: First, I follow the CUPS Deployment Guide to create an application user CtiGW on the CUPS, but the troubleshooter reports that there's a mismatch of CTI Gateway userid/pwd btw CUPS and CCM, I'm confused, does that mean I need to create the user CtiGW on CCM instead of CUPS(which BTW I did but doesn't help)? Second, in Application -> CTI Gateway -> Settings, when I try to turn on the application and specify the user CtiGW, got error message as follow:

Update failed. java.sql.SQLException: Could not insert new row - duplicate value in a UNIQUE INDEX column.

Any ideas/suggestions are much appreciated, thank you very much for your help!!

New Member

Re: CTI Gateway Setting Error on CUPS


I know its been a few months, but did you ever find a solution to this issue? I am running into the same problem.


New Member

Re: CTI Gateway Setting Error on CUPS

The answer is to not manually create the CtiGW user on CUPS, it will be automatically created. I hope this helps someone in the future.

New Member

Re: CTI Gateway Setting Error on CUPS

Great tip-thanks for the post! The documentation is wrong on this one.