My client is not clear on which Cisco CTI desktops are supported by Cisco? Based on the level of support, they are planning on investigating other options. They need an inbound/outbound desktop like the CTI OS Combo Desktop (C#).
All are supported that's why they're there. I suggest you use CTI OS Desktop or Cisco Agent Desktop (CAD) which would have to be ordered seperetly. During purchase of UCCE you select either CAD or CTI OS as the agent desktop of choice and Cisco shipps cooresponding media. CAD is a little fancier out of the box but does not let you customize it or develop further. CTI OS allows you to create a custom agent desktop around it.
All the desktops are supported by Cisco. That said, they support the BASE packages. If you have a custom developed package, Cisco will have you look to the developer for specific support on what was developed out of a toolkit. Developer support for custom packages is available via a separate support contract from Cisco.
i was looking for any document describs the features differences in between CTI OS desktop vs CTI agent desktop (CAD) but unfoyunatly i couldn't find. So can you kindly propose data sheet document, comparison or mentioning the differneces between both of them.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...