Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CTI Port issue after CM 4.1-6.1 upgrade

Hi All,

So here is the deal, we have CER and CM, I upgrade CER to 2.1 to prior to upgrading CM, CER seemed to work fine at 2.1 with CM 4.1. After upgrading to CM 6.1 I had to reconfigure some for the CER server to work with CM(got help from TAC) and it seemed to work fine. Part of the config prior to 4.1 upgrade was the onsite alerts, it could call out to a phone and warn of a 911 call to people. This worked fine before the CM 6.1 upgrade but after I get a no CTI Port available messages from the CER logs. I can seen the CTI Ports on the CM Server but they are not registered with anything and there does not seem to be any way to get them registered. Anyone have this issue?

I get the get not registered issue when I create a new CTI Port as well.


Re: CTI Port issue after CM 4.1-6.1 upgrade

You probably need to configure the user for CTI Control Enabled. I cant recall which user CER uses, but you will need to make sure CUCM 6 is setup for CER correctly. There are differences on how it works in CUCM 6

CreatePlease login to create content