CTI Route Point for Attendant Console is "Unregistered" Can not receive incomming calls from outside lines.
We have had an issue that started this morning where we are unable to receive calls to our attendant consoles from an outside line calling our main number. I have looked in CUCM (v.184.108.40.20600-2) and it says the CTI Route point is unregistered. When I look in the RTMT under CTI Devices, all of my consoles and the CTI say Closed.
I restarted the Attendant Console service on the AC server and the CTI RP registered and calls started working again. Have to RDP to the AC server and go to Server Manager/Configuration/Services, I don't think it can be done through the AC GUI.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...