This is the correct behavior for the CUXAC product. All call control should be handled from PC. The incoming call answering can only be done via the PC, however once the call is answered the handset can be used to put the call on hold, transfer or end the call.
If you only want the phone to ring and it is a must, you may want to look into other options for routing and controlling your incoming calls. Thanks.
You can certainly force the call to a handset using different methods but again if you are looking to this as a permanent solution I am unsure if I would continue to use the AC application. Forced Delivery will only push call through in a specific queue to make sure its next to get answered. Here is the definition for Forced Delivery from a CUEAC 8.6 doc -
A specific queue can be designated to be immediately answered by the next free Attendant. The calls in
this queue are configured to be presented on longest idle Attendant or a circular work share between
Attendants logged in and able to answer the queue.
The Answer Next key (PLUS) is not required as the call will go directly to the Active Calls Field and ring the handset. You can answer by picking up the handset, or by clicking the Answer Call button.
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