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Community Member

CUB Attendant Console 8.0.0.5

Is there a requirement for the CUB Attendant Server to be installed on a separate machine before a CUB Attendant console installation.   Is this

application running in a sever/client enviroment and the Attendant Server must be installed on the first machine and console users installed

after a server is established?   The CUCM is 7.1.3 and the CUBAC is 8.0.0.5

5 REPLIES
Hall of Fame Super Red

Re: CUB Attendant Console 8.0.0.5

Hi there,

You are most correct The server component needs to be built as a first step;

You can install the Cisco Unified Business Attendant Console to a dedicated hardware server or load it on a desktop PC running Windows Server 2003 R1 or R2 or Windows Server 2008 R1. A web-based installation utility guides you through configuring the application server with Cisco Unified Communications Manager. For each operator client, Cisco Unified Business Attendant Console client software is loaded on the operator's desktop PC.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_data_sheet0900aecd805e6a5f.html

Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Community Member

Re: CUB Attendant Console 8.0.0.5

Rob,

Thanks.  That pretty much cleared that up.

Community Member

Re: CUB Attendant Console 8.0.0.5

Is there any way for the inbound call to ring the phone first instead of the console. The design guide indicates that is the

normal call flow for CUBAC.   We had to install speakers on the client console in order to hear the ring.  The

attendant has a Plantronic wireless hookswitch headset plugged into the phone.  The beep indicator does not

come in the headpiece first because the initial call goes to the console.   Any other workarounds?

Community Member

Re: CUB Attendant Console 8.0.0.5

Had not seen this before. Is this a purchase item or can it be downloaded? Can the server run in a vm?

Super Bronze

Re: CUB Attendant Console 8.0.0.5

Hi

You can get an eval here : http://cisco-ac.arcsolutions.com/UserWebSite/cisco/ciscodefault.aspx

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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