We installed a new PC with CUBAC Client 126.96.36.1995 to replace an existing PC.
Any call that is answered by the NEW PC and then transferred to the UCCX Queue is failing. The call is sent to the queue and the caller hears the welcome message and is prompted with the queue options but the caller gets stuck in the queue. The call is presented to the agent but the agents are unable to answer the call. If the call is answered by the other existing CUBAC PC and they transfer the call to the UCCX Queue the call is offered to the agent and they are able to answer the call.
Any call that is answered by the NEW PC and then transferred to an extension, that extension cannot transfer the call to someone else. If the call is answered by the other existing CUBAC PC and then transferred to an extension, that extension is able to transfer the call to someone else.
If we placed the existing PC back everything works just fine.
This tells me there is something with the NEW PC that may not be releasing the call correctly.
I have worked with Cisco TAC and they informed me that they cannot troubleshoot the PC.
Unfortunately I have to replace all the workstations. The company was purchased and the new companies policy is to replace all of the workstations and add them to their domain so they inherit their security policies. I am working with the new company to see if there is something in their GPOs that is causing the issues.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...