I have a new CUBAC 8 with CUPS 8 and CUCM 8
I have configued the CUPS section on CUBAC and when I do the test connection it is successful
I have added the CUBAC server to the incoming/outgoing ACL on CUPS
However I do not have phone / line presence information on CUBAC
Have I missed anything?
Best way to do fault isolation is to test the phone presence with a CUPC client.
If you can see phone presence on CUPC client, the problem is on CUBAC/CUPS integration.
Otherwise, the problem is on CUPS/CUCM integration. You might want to check capability assignments, line apperance assogication, etc.
CUPC client appears ok and can see presence
There does not appear much to do on the CUBAC to CUPS integration.
What would I check?
As far as I know, this part of feature is very buggy on previous version of CUBAC, such as shared-line, multi-line support.
You'd better check with TAC to make sure you're not hitting those bugs.
Whilst I thought my CUCM - CUPS integration was fine I am now not sure - It is not fiully deployed yet
I have 2 test users on CUPC
they can each see their presence and we can see each others fine.
I am using extension mobililiy
However when I go to the presence viewer
I put my user id - it basically comes up with line presence status unknown.
Each UDP line has the user association
each user has standard cti enabled
each user has CUP/CUPS capabilities in licencing
What am I missing
Availability and phone presence are two different features.
In your very first post, you said "I do not have phone / line presence information on CUBAC"
Were you able to see "phone / line presence" from CUPC clients?
I only have two users working on CUPC at present
However if I log onto CUPC and also log onto phone I can see my presence status - on hook etc
Also can see the other user's presence status
However If I go to presence viewer and do a presence view based on my id against the other id I have no presence information for the other persons line.
does this make sense?
Two things on the CUBAC side:
Also, loading presence can take a bit after performing a search; give it a bit. On the phone or in a meeting are displayed as a red 'Busy' state instead of the typical yellow color from CUPC.
Let's do this step by step.
Assuming you have two users - user A and B.
1) If you logged into CUPC as user A and add user B to the contact list, would you be able to see user B's status as "Available" (green)?
2) If user B picks up his phone, from user A's CUPC, would you be able to see user B's status change to "On-The-Phone" (yellow)?
I have two users on CUPC and each user can see availaiblity and presence information of each other - These users are EM users
So yes user A picks up phone and user B sees on phone, vice versa
However in the presence viewer I do not see presence information.
So I think my SIP trunk is ok, but how come the presence viewer does not show this information?