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New Member

CUBAC answer 2nd call

Hi netpro,

 

Got a weird one. CUBAC 9.1.2 queue set to deliver calls. 1st call comes in and console operator can answer it. Put the call on hold via the cosole and all fine. However, when a second call comes in, operator is able to answer it but cannot transfer the second call. All options are greyed out. Max calls on phone are 6 and on CTI ports on 6.

 

Ideas?

  • Unified Communications Applications
Everyone's tags (1)
2 REPLIES
New Member

HiWe are having the same

Hi

We are having the same issue as above, just wondering what your resolution was?

 

Regards,

Michelle

New Member

Hi,Was a user error. From

Hi,

Was a user error. From memory user did not highlight 2nd call to take action on it.

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