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CUBAC :: BLF not working for Extension Mobility users

Hi,

Got a CUBAC 9.1.1.10 install with CUCM9.1. All phone & UDP DNs are in the format 1xxxx & they are the same 5 digit format in the CUCM directory. So user Fred has a UDP with ;ine 10823 and in the directory he has 10823 as his phone number. The BLF for handsets which are hardcoded with DNs work fine. However non of my users logged in with EM show up on the BLF (i just get a red cross through the handset in the console window).

I have associated the DN on the line of the UDP with the end user & the users have a Primary Extension also listed in the user directory page on cucm.

Any ideas how to get the BLF working ?

thanks

Paul

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