I have a question about Cisco Unified Business Attendant Console. I have this configured as per the user/admin guide, and it appears to be functioning correctly, except for one thing. In the old attendant console, when the pilot point was dialed, if the attendant phone was offhook it would ring in to the phone. In CUBAC, the call comes into the queue and sits there until actually answered by the attendant through the application. Is there a way to allow the call to come into the queue and then ring the attendant automatically if she isn't on a call?
The new AC (ARC) does not use CTI to control the phone like CUCM did with old AC. All calls go to the console and never to the phone. You should always see it in the que, unless you have your que configured for a low number of calls. Maybe its set to 1 call, then rolls into a que until the operator answers. I typically set it to 5-10 calls before going into a que.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...