Anyone seen this? I had 7.01 in my inactive version, I have 7.02 is my active version. I rolled back to test something in 7.01, then went back to 7.02. When it came back to 7.02, CUC lost ALL my settings. Everything is gone!! My DRS apparently never finished either, finished on the CUCMBE, but not on CUC 7.x. Im not sure if it's hidden somewhere or it's just gone.
I only flag your posts :) Just kidding (I just happened to browse by) I am pretty sure that TAC (with Root access) will be required here. There are still some funky bugs in UC 7.x but not too many thankfully. All in all it's a great product.
Just reading thru your conversations and thought I might add something to help in the future for call handlers. We use the ViewMail for Outlook (either the one that comes with Unity or UC). All call handlers are recorded using the Media Master and saved to a network drive. We have system prompts saved in folders designated by customer application. We also save the associated call flow diagrams with updates as they occur. Sometimes a customer will want to change call flow or a recording a year or so down the road - it really helps to have these. And in the case of a botched recording of loss of one on the Unity server, we can just re-upload the wav file using Media Master. I know that doesn't help in this situation though :-(
Yeah, I normally do. I was just getting this Connection 7.x setup out of the box and I ran a DRS backup, but just noticed it stopped halfway through, before the recorded greetings. So I had no backup. I have the visio call flows and can rebuild.
TAC couldnt fix it. Who knows what happened! oh well.
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