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Community Member

CUC 7.X - Standard Greeting not Playing

Hi - I would like to apologise for this one as it must be pretty straightforward;

We have CUC 7.x integration with CUCM 7.x. I have created a sample user and they have recorded their Standard Greeting (I can listen to it over the TUI), but when a call is transferred to their mailbox they greeting is still the recorded name and no the standard greeting. I have checked settings, greetings, transfer rules and schedules but cant seem to find a way for the standard greeting to be played? I have also set a routing rules to transfer to greeting for this mailbox but still get the recorded name.

Can anyone help?

4 REPLIES
Cisco Employee

Re: CUC 7.X - Standard Greeting not Playing

You might have the alternate greeting enabled, it overrides all other greetings. check that

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: CUC 7.X - Standard Greeting not Playing

Hi java - thanks but sorry the alternate greeting isnt enabled.

Thanks again

Brian

Re: CUC 7.X - Standard Greeting not Playing

Possibly you do not have the schedule enabled correctly. By default, when you add a new user, it sets it to "weekdays" This then would effectively use the schedule hours. So it's probably playing the "closed" greeting" instead of the Standard greeting. Switch the profile to "all hours" and it should play the standard then.

Community Member

Re: CUC 7.X - Standard Greeting not Playing

Thanks for the info -I have set the business hours on the schedule and ensured timezone and ntp was ok, have also reset the user's schedule to all hours... but still just recorded name is played. I have a TAC case opened and will post back with any updates.

thks again

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